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This edition of the advisor and service provider Pulse surveys reflects business and IT service market activity during 3Q11 as well as projections for the balance of 2011 and into 2012.


This presentation by PwC provides information about the state of outsourcing in 2011, the business case for global business services, and specific case studies.

In today’s business environment, nine out of every ten enterprises have shared services and 97% manage outsourcing relationships. However, the majority have yet to benefit from combining shared...

A summary of responses received for this Peer2Peer inquiry is available below.

Original Inquiry

We work for a large corporation, with a spend of...

The bottom line: Firms that leverage these alternative operating models and global capabilities can be much more focused on value-added activities and other strategic objectives, and much more...

Paper discusses issues surrounding offshore security and ways to manage risk.

White paper discusses how to have a shared innovation arrangement in an outsourcing relationship.

Employment considerations for US and UK including immigration/visas.

Offshore outsourcing case study of Sun Microsystems, including process followed and learnings.