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IT organizations today are more sophisticated consumers of outsourcing services, better able to capitalize on provider capabilities and better position to manage a global talent pool, all of which...

Embarking on a new sourcing relationship is a more complex endeavor than ever before. Multi-sourcing, hybrid in-sourcing and shared service structures all make for a diverse and highly interactive...

Shared services organizations (SSOs) are measured based on the perceived or derived value from the output of their operations. SSOs believed to be on the forefront of providing maximum value to...