A detailed process that describes how issues and conflicts move through management levels for resolution. It is an important factor for third party relationships and should be documented in RFPs and other bid documents, as well as in the contract, performance management and change management plans.
A detailed process that describes how issues and conflicts move through management levels for resolution. It is an important factor for third party relationships and should be documented in RFPs and other bid documents, as well as in the contract, performance management and change management plans.