Engagement Manager

Thursday, January 19, 2023 - 00:00
Fairmarkit
Remote (USA)

Fairmarkit is the intelligent sourcing platform that empowers organizations to more efficiently purchase the goods and services they need. By equipping procurement and supply-chain teams with automation and data, Fairmarkit promotes competitive bidding while reducing manual work within existing processes. Fairmarkit has been recognized with awards by organizations such as Gartner and IDC, and is backed by strategic investors like GGV Capital, Insight Partners, 1984.VC, and Newfund.

 

The Engagement Manager is a member of the Professional Services team within the Customer Success department at Fairmarkit. Engagement Managers partner with Technical Architects on customer projects to configure and enable customers for a successful launch of the Fairmarkit platform. The Engagement Manager is responsible for project scope, timeline, and deliverables associated with customer projects. If you’re excited about making truly meaningful impacts in the daily lives of procurement teams and for expanding the opportunity for vendors to grow their businesses, we’d love to talk with you.

 

Responsibilities:

 

  • Lead and manage several implementations, across multiple time-zones, simultaneously.
  • Maintain appropriate documentation and ensure projects are highly visible and accessible in a centralized platform.
  • Monitor, track, and control outcomes to resolve issues, conflicts, dependencies and critical path deliverables.
  • Coordinate cross-departmentally with product, engineering, and customer success management to ensure customer implementations are enabled for long term success
  • Adopt scalable processes for project management
  • Prepare for and conduct monthly steerco project meetings with executive stakeholders including representatives from both customer and Fairmarkit
  • Lead customers through best practices for change management associated with Fairmarkit configuration and usage.
  • Initiate change order requests as needed
  • Identify and share information related to possible customer expansion opportunities with Customer Success Management
  • Share customer product enhancement requests and business impact with customer success management and product teams.

 

Skills:

 

  • Exceptional presentation skills and a proven ability to demonstrate equal business stature with C-level executives.
  • Strong questioning and listening skills needed to deliver a consultative approach to services. problem.
  • Outstanding organization skills
  • Successful at building and following processes that allow for efficiency and repeatability
  • Excellent Communication and collaboration
  • Proactive problem solving
  • Relentlessly customer oriented with an innate understanding of the principles of customer services
  • High level of curiosity and a desire to approach obstacles with new solutions
  • Passion for software and technology

 

Experience:

 

Required

 

  • 3+ years of relevant program or project management experience within the enterprise procurement space.
  • 3+ years of sourcing, procurement, and/or supply chain experience
  • A documented track record of managing highly complex programs and projects in an enterprise environment.
  • Experience facilitating and/or leading meetings with C-level executives
  • Experience adopting disruptive change in enterprise organizations.
  • Experience with vendor management
  • Bachelor's degree

 

Desired

 

  • Experience managing a procurement team
  • Experience implementing procurement technology (Ariba, Coupa, Oracle)
  • MBA or comparable

 

Headquartered in Boston, and backed by a $30M Series B co-led by GGV Capital and Insight Partners, we are looking for exceptional candidates who want to help grow our company into a global enterprise and make their mark on the B2B tech industry. Come soar to new heights with us!

 

Fairmarkit is an equal opportunity employer, and selects individuals best matched for the job based upon job-related qualifications regardless of race, religion, color, creed, sex, sexual orientation, age, ancestry, national origin, gender identity, genetic information, disability, pregnancy, veteran or military status or any other status or characteristic protected by law.