How Customers Can Get More Innovation from their Outsourcing Relationships

Date :October 12, 2010
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Presented By:
Mayer Brown

Presented By Mayer Brown

Innovation is often touted a key benefit of engaging with providers who are expert in their fields and see best practices across industries. Customers expect new ideas on how to reduce their retained costs, leverage new technology, streamline processes and find new sources of profit. In reality, however, that kind of innovation has been elusive. In this webinar, we will offer insight based on observations of what some successful companies have done and offer alternatives for building innovation mechanisms into your contract. We will talk about:

• What, exactly, is innovation?

• Why has innovation been elusive in outsourcing arrangements? 

• How can contract terms and deal structures help to bring the promise of innovation to reality?

Best Practices