Breakout 6: Services Category Management: Gaps in Capabilities, Haves and Have Nots

Tuesday, October 13, 2020 - 13:30

For most companies, services spend is a significant portion of third-party costs, yet often procurement capabilities are focused on direct and indirect materials. In this engaging session, Everest Group will share the outcomes Pinnacle Enterprisesô deliver on when effectively managing services categories. We'll discuss the practices in technology, governance, category management, and talent that differentiate the leaders.

Amy Fong

Vice President, Sourcing and Vendor Management
Everest Group

Amy Fong is a Vice President in Everest Group’s Sourcing and Vendor Management practice. In this role, she advises enterprises on maximizing value from strategic provider relationships in outsourced services categories. Amy has more than 20 years of experience in industry, consulting, and advising with a focus on procurement, supply chain and organizational effectiveness. She has authored numerous publications and speaks frequently on source to pay process improvement and managing complex supply chain partnerships. Amy currently sits on the advisory board for the Sourcing Industry Group (SIG) and the Solution Provider Council for Institute of Supply Management (ISM).

Prior to joining Everest Group, she was a Senior Advisor and Program Leader with The Hackett Group’s Procurement Advisory Program. Previously she held various industry and consulting roles with Hewlett Packard, Sonoco Products Company, and Archstone Consulting. Amy holds an MBA from Vanderbilt University and a BS from Syracuse University.


Michel Janssen

Chief Research Officer
Everest Group

As co-founder of Everest Group’s research practice – and with a broad and varied career in the global services industry – Michel offers profound insights and analysis to enterprises and service providers alike. Leveraging his extensive experience identifying and understanding emerging trends, Michel helps organizations to maximize their global services efforts. Michel is particularly noted for his ability to posit clever and challenging ideas based on his fact-based insights from across business and IT processes, sourcing models, and industries. Michel also contributes to Everest Group’s topical thought leadership in the EGInsights video series, in which he and other leaders share quick takes on hot topics, fresh data, and insights derived from many of the firm’s best analysts.

Everest Group welcomed Michel back in 2017, after a successful decade serving as Chief Research Officer at The Hackett Group and Market Track. In his current incarnation, Michel is responsible for guiding the practice’s research agenda and architecture, and aligning its capabilities with the market’s disruptive changes and next-generation demands.

Michel is a current member of the IAOP Strategic Advisory Board (SAB) where he offers insights to help shape the direction of the association.



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