Breakout 6: Services Category Management: Gaps in Capabilities, Haves and Have Nots

Tuesday, October 13, 2020 - 13:30

For most companies, services spend is a significant portion of third-party costs, yet often procurement capabilities are focused on direct and indirect materials. In this engaging session, Everest Group will share the outcomes Pinnacle Enterprisesô deliver on when effectively managing services categories. We'll discuss the practices in technology, governance, category management, and talent that differentiate the leaders.

Amy Fong

Vice President
Everest Group

Amy Fong is a Vice President in Everest Group's Strategic Outsourcing and Vendor Management practice. In this role, she advises enterprises on maximizing value from strategic provider relationships in outsourced services categories.

Amy has more than 20 years of experience in industry, consulting, and advising with a focus on procurement, supply chain and organizational effectiveness. She has authored numerous publications and speaks frequently on source to pay process improvement and managing complex supply chain partnerships. Prior to joining Everest Group, she was a Senior Advisor and Program Leader with The Hackett Group's Procurement Advisory Program. Previously she held various industry and consulting roles with Hewlett Packard, Sonoco Products Company, and Archstone Consulting. Amy holds an MBA from Vanderbilt University and a BS from Syracuse University.

Michel Janssen

Chief Research Guru
Everest Group

As co-founder of Everest Group’s research practice – and with a broad and varied career in the global services industry – Michel offers profound insights and analysis to enterprises and service providers alike. Leveraging his extensive experience identifying and understanding emerging trends, Michel helps organizations to maximize their global services efforts. Michel is particularly noted for his ability to posit challenging ideas based on his fact-based insights from across business and IT processes, sourcing models, and industries. In his current role, at Everest Group, Michel is responsible for guiding the practice’s research agenda and architecture, and aligning its capabilities with the market’s disruptive changes and next-generation demands. Prior to re-joining Everest Group in 2017, Michel enjoyed a successful decade serving as Chief Research Officer at The Hackett Group and Market Track.

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