We are at the tipping point of unleashing the formidable power of a harmonized Dx (digital transformation) and the human workforce. It is up to the humans in this equation to embrace change and optimize the power of the new workforce. Fueled by digitization, empowered customers and globalization, new technology advancements pop-up overnight. It's human nature to be afraid of how digital transformation affects our analog lives. We project our fear onto the Dx that's before us and instead of leveraging its potential, we make small, incremental changes to our processes and our products, while keeping an arm's length away from the scary new technology threatening our livelihood. In this session, we will discuss ways to alleviate the mounting Dx fear, share examples of how Dx and human capital work harmoniously together and talk through the importance of setting a clear strategy.
You will learn:
- The motivation behind Dx and human capital harmonization
- How to set your Dx strategy
- How to assess business outcomes
- How to define expectations for your human talent
Lifecycle Phase: Steady State
Cindy Gallagher joined Liberty Source in 2018 as the company’s Chief Executive Officer. As a Navy spouse, she was one of the Company’s pioneers in 2014, establishing the onshore Business Process Outsourcing model as a competitive alternative to captive and offshore shared service centers. Prior to joining Liberty Source, she served as the SVP, Global Business Services Controller for Discovery Communications, and as the Deputy Controller and Assistant Treasurer for AOL. Cindy was responsible for building, scaling and transforming the finance operations at both Discovery and AOL to meet the ever-expanding needs of the global marketplace. Most notably during her time at Discovery, the organization earned a designation among the top 20 most admired shared service organizations globally in 2017. She has served as an advisor and partner to various senior executives, helping to identify new revenue generating business opportunities, streamline and scale global processes, implement talent development initiatives and maintain financial statement integrity. Cindy began her career with SC&H Consulting providing best practice thought leadership and implementing process improvement initiatives for Fortune 100 clients. She is a licensed CPA, and is an active member of the advisory boards for both the SSOW North America and SSOW Europe. She has served as the Finance Chairman for a Virginia based non-profit, and holds a Master’s Degree in accounting from the University of Maine.