Breakout 30: Supporting the Mission of Powerful, Innovative Customer Experiences

Thursday, October 15, 2020 - 14:30

At Zendesk, we believe that powerful, innovative customer experiences should be within reach for every company, no matter the size, industry or ambition. In the Sourcing and Procurement organization, we have aligned our tools and goals to our company mission when serving our own internal customers. In this session, we will share how we simplified our Sourcing and Procurement intake process to improve customer satisfaction and user experience, reducing contracting cycle times, creating better visibility and transparency, and improving data quality.

Rendi Miller

VP, Corporate Services
Zendesk

With 20 years in Sourcing and Procurement, Rendi has extensive experience in building and structuring Source-to-Pay and Travel and Expense programs. She has a depth of experience in simplifying processes and delivering value and innovation to the enterprise.  She has a passion for networking which led her to start the Silicon Valley Sourcing Leaders industry peer group. Rendi also serves on the Board of Directors of Milele Home, a non-profit organization helping street children in Kenya obtain education as well as rebuilding their lives and reconciling their families.

Session ID: 
BOS_30_2020F