The most successful procurement organizations focus on value optimization - particularly with their most strategic suppliers - maximizing their performance, anticipating and addressing supply base risks, and jointly driving innovative strategies. In this session we share the results of our Pinnacle Model® study. This study examines how organizations measure, communicate, and improve strategic supplier performance, the roles procurement and VMOs (vendor management organizations) play, and the capabilities in place to partner and maximize business value.
You will learn:
- Best practices in supplier relationship management and governance for strategic partners
- How VMOs interact with sourcing teams and their typical roles and responsibilities
- The areas procurement organizations are using technology to manage suppliers
As co-founder of Everest Group’s research practice – and with a broad and varied career in the global services industry – Michel offers profound insights and analysis to enterprises and service providers alike. Leveraging his extensive experience identifying and understanding emerging trends, Michel helps organizations to maximize their global services efforts. Michel is particularly noted for his ability to posit challenging ideas based on his fact-based insights from across business and IT processes, sourcing models, and industries. In his current role, at Everest Group, Michel is responsible for guiding the practice’s research agenda and architecture, and aligning its capabilities with the market’s disruptive changes and next-generation demands. Prior to re-joining Everest Group in 2017, Michel enjoyed a successful decade serving as Chief Research Officer at The Hackett Group and Market Track.
David Rickard, Vice President at Everest Group, advises senior executives of global services on their strategic mandates and initiatives. David’s responsibilities include leading Everest Group’s sourcing and vendor management and customer experience management services offerings for EMEA clients as well as select global accounts.
Prior to joining Everest Group, David held outsourcing and customer experience leadership roles. Most recently, he led the outsourcing practice for a CX consultancy, and before that, he was a Senior Procurement Director for Microsoft, where he was responsible for contact center outsourcing on a global basis. During his seventeen year-long career at Microsoft, David became a key member of the leadership team that successfully delivered one of the largest Business Process Outsourcing (BPO) RFP’s in recent history and exceeded its business goals of savings and supplier reductions. Then in 2015, David won the prestigious IAOP Global Excellence in Outsourcing Best Practice Award.
Additionally, David enjoys spending time as a volunteer mentor with EBP South, an organization that inspires and prepares local young people for the world of work, and he also volunteers with the Brain Tumour Research organization, assisting in collections and fundraising activities.