Breakout 10 - Are You Getting the Most Out of Your Strategic Supplier Relationships?

Wednesday, May 5, 2021 - 13:40

The most successful procurement organizations focus on value optimization - particularly with their most strategic suppliers - maximizing their performance, anticipating and addressing supply base risks, and jointly driving innovative strategies. In this session we share the results of our Pinnacle Model® study. This study examines how organizations measure, communicate, and improve strategic supplier performance, the roles procurement and VMOs (vendor management organizations) play, and the capabilities in place to partner and maximize business value.

You will learn:

  • Best practices in supplier relationship management and governance for strategic partners
  • How VMOs interact with sourcing teams and their typical roles and responsibilities
  • The areas procurement organizations are using technology to manage suppliers

Amy Fong

Everest Group

Amy Fong is a Partner leading Everest Group’s Sourcing and Vendor Management practice. In this role, she advises enterprises on maximizing value from strategic provider relationships in global services categories.  

Amy brings more than 20 years of buy-side company, consulting, and advising experience with a focus on procurement, supply chain, outsourcing, and organizational effectiveness. She has authored numerous publications and frequently speaks on source-to-pay topics and managing complex supply chain partnerships. She is focused on optimizing the services and relationships within the CPO ecosystem. 

Prior to joining Everest Group, she was an Associate Principal and Program Leader with The Hackett Group’s Procurement and P2P Advisory Programs. Before that, she held various industry and consulting roles with Hewlett Packard, Sonoco Products Company, and Archstone Consulting. Amy sits on the advisory board of the Sourcing Industry Group (SIG) and the solution provider council of the Institute of Supply Management (ISM). 

Michel Janssen

Chief Research Officer
Everest Group

As co-founder of Everest Group’s research practice – and with a broad and varied career in the global services industry – Michel offers profound insights and analysis to enterprises and service providers alike. Leveraging his extensive experience identifying and understanding emerging trends, Michel helps organizations to maximize their global services efforts. Michel is particularly noted for his ability to posit clever and challenging ideas based on his fact-based insights from across business and IT processes, sourcing models, and industries. Michel also contributes to Everest Group’s topical thought leadership in the EGInsights video series, in which he and other leaders share quick takes on hot topics, fresh data, and insights derived from many of the firm’s best analysts.

Everest Group welcomed Michel back in 2017, after a successful decade serving as Chief Research Officer at The Hackett Group and Market Track. In his current incarnation, Michel is responsible for guiding the practice’s research agenda and architecture, and aligning its capabilities with the market’s disruptive changes and next-generation demands.

Michel is a current member of the IAOP Strategic Advisory Board (SAB) where he offers insights to help shape the direction of the association.



David Rickard

Vice President
Everest Group

David Rickard, Vice President at Everest Group, advises senior executives of global services on their strategic mandates and initiatives. David’s responsibilities include leading Everest Group’s sourcing and vendor management and customer experience management services offerings for EMEA clients as well as select global accounts.

Prior to joining Everest Group, David held outsourcing and customer experience leadership roles. Most recently, he led the outsourcing practice for a CX consultancy, and before that, he was a Senior Procurement Director for Microsoft, where he was responsible for contact center outsourcing on a global basis. During his seventeen year-long career at Microsoft, David became a key member of the leadership team that successfully delivered one of the largest Business Process Outsourcing (BPO) RFP’s in recent history and exceeded its business goals of savings and supplier reductions. Then in 2015, David won the prestigious IAOP Global Excellence in Outsourcing Best Practice Award.

Additionally, David enjoys spending time as a volunteer mentor with EBP South, an organization that inspires and prepares local young people for the world of work, and he also volunteers with the Brain Tumour Research organization, assisting in collections and fundraising activities.

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