Vision is a funny thing. Until relatively recently, humans were at the mercy of circumstance when it came to sight – if you had 2020 vision, you were lucky, but if not, you had no choice but to hope for the best. Then, glasses, telescopes and microscopes were invented. Then, flashlights. Suddenly, we could see very near and very far, and even in the dark. With the right tools, our world was transformed.
Similarly, visibility in business is transforming with technology. In the past, we used notebooks and spreadsheets to transfer information. Today, we’ve seen customer relationship management (CRM), enterprise resource planning (ERP), and human capital management (HCM) software take off and transform the level of visibility within the business, allowing for unprecedented impact. Now, it’s Sourcing’s turn to transform and break free of spreadsheets and cumbersome legacy tools.
VSP Global Looks to Transform Sourcing
At VSP Global, the largest not-for-profit vision benefits provider in the United States, this sourcing transformation was a key priority. VSP serves over 77 million members by focusing on quality and affordability in eye care insurance, high-quality eyewear, ophthalmic technology and connected doctor-patient experiences.
To continue delivering the best results for their members, VSP Global set out to transform the way it approached the procurement process to drive better business outcomes, increasing stakeholder collaboration and visibility across the enterprise. The procurement team aligned on prioritizing four specific processes:
Stan Garber, President and Co-Founder at Scout RFP
Here's your weekly update on the latest thought leadership, networking events and training with SIG.
A Report on Maverick Spend
The Hackett Group conducted a survey to gain insight into the strategic importance of maverick spend reduction, understand the adoption of specific procurement practices, and differentiate how top-performing organizations approach this topic.
With the pressure to identify the right talent (at the right time and the right price) increasing, companies need to have a more holistic view of the candidate journey. Are you harnessing your plethora of data for better hiring practices?
America’s love affair with e-cigarettes evaporated quickly as millions of users were recently confronted with unnerving news—their vapes could actually contain toxic chemicals powerful enough to be deadly.
The CDC issued words of caution on September 27, “Anyone who uses an e-cigarette or vaping product should not buy these products off the street.” The sentiment is clear—consumers need to avoid e-cigs from potentially shadowy manufacturers and distributors fed by an unregulated supply chain.
Duty to the Consumer
E-cig manufacturers have a responsibility to pinpoint precisely what in their products is harmful, just as distributers must be confident they are only carrying reputable items that are sourced through a responsible supply chain. Many vaping products have been found to contain illegal synthetic marijuana, even when consumers believed they were buying THC-free products such as CBD pods.
In an industry as young and unregulated as e-cigs, it’s not surprising an unknown health consequence was lurking on the horizon. Consumers had no idea what ingredients or manufacturers to be wary of because no one yet knew there was a concrete hazard.
Liz Mantovani, CSP, CSMP, C3PRMP, Director of Operations, SIG
It’s hard to believe that we are making the final turn into 2020. It has been a wild year, with Tweet storms swinging the markets, the impacts of tariffs on supply chains and more companies than ever in the headlines for data breaches, but it has also been an exciting year. Gartner predicts that AI projects will double over the next year and IDC forecasts that global digital transformation spend will reach $1.18 trillion, a 17.9% increase over 2018.
These advancements have allowed procurement to grow from a back-office purchasing function to a strategic business partner, consulting on technology spend and adoption, supplier innovation, and increasingly, third-party risk management. With those themes in mind, we begin Q4 with the resources to help you finish out the year strong.
Fall Global Executive Summit
The SIG team is in overdrive to bring you a revamped Global Executive Summit that has a laser focus on innovation. Breakout sessions include digital transformation roadmaps, supplier relationship management and risk mitigation strategies, and the strategic sourcing success stories that will encourage and inspire you. We also have a lineup of keynote speakers who are senior practitioners and thought leaders:
During a panel I hosted at Coupa Inspire on the role of the CPOs as “spendsetters,” the conversation evolved, as they often do, to the topic of third-party risk management. We quickly got around to discussing “tail spend” and the amount of inherent risk in the tail since it is fairly typical to not have done any true sourcing of this spend. Even more concerning, we don’t know who our third or even fourth parties are with any degree of background, let alone the risk exposure. An audience member during the Q&A asked a great question: If you could ask your tail spend three questions, what would they be?
This struck me funny and felt like we were putting a human face on something that is typically so intangible and unknown, almost like being face-to-face with a distant relative who you always speak about in whispers (admit it, we all have one). This made me feel like it was time to get personal and ask all the things that I had thought and whispered about, but never had the guts to ask... and this was my chance.
When I asked my panelists to comment, they did not hesitate.
“Who are you?”
“Why do you even exist?”
“How can I make you go away?”
“How did you even come to be in the first place?”
“I don’t even know you!”
The entire audience became engaged in a lively conversation. I told the person who asked the question (and I hope to find this person one day and thank him, in case you know the man in the second row, with glasses I believe, stage left, please tell him to reach out to me), that this conversation was not over. There was so much left uncovered.
Here's your weekly update on the latest thought leadership, networking events and training with SIG.
Benchmark & Optimize Your Spend Strategy
Gain exclusive access to a chapter highlight from Coupa’s annual benchmark report, where they look at 3 KPIs across the source-to-contract process to gauge your organization’s progress and optimize your spend strategy.
Very few companies operate today without external support from third parties. Whether they are providing services, such as catering or cleaning, or specific parts necessary to manufacture products, most companies rely on outside suppliers in some capacity. For years, many organizations treated suppliers like nameless, paper-based transactions, designed to get the best price and little else. Over the past decade or more, much research has been done that supports a fundamentally different approach, one that embraces the idea that more can be gained from suppliers if the agreements are collaborative and based on output or outcomes – if they are seen as “relationships” and not “transactions.”
This article outlines seven sourcing business models that organizations should consider to improve their sourcing effectiveness and get the best results from supplier relationships.
Key Concepts to Improve Sourcing Effectiveness
Nobel prize winner Dr. Oliver Williamson laid some of the groundwork for the business models with 10 key lessons that contribute to more effective sourcing agreements.
1. Look at sourcing as a continuum, not a final destination 2. Develop contracts that create mutual advantage 3. Identify all costs, including transaction costs and their impact on risk and price 4. Understand that the greater the bilateral dependencies, the greater the need for preserving continuity 5. Use a contract as a flexible framework, not a legal weapon 6. Develop safeguards to prevent defection 7. Minimize transaction costs with shared visions and predicted alignments 8. Be credible – your contracting “style” matters (read: don’t strong arm your suppliers) 9. Build trust – leaving money on the table will come back to you in spades 10. Keep it simple
Mary Zampino, Vice President - Content, Research and Analytics
Learn Essential Capabilities for Modern Procurement and Finance
Most procurement and finance organizations struggle with data quality and visibility. Even the most sophisticated teams still find themselves stuck in a reactive mode. This eBook explores some of the technology trends and business practices that are helping to define a new, strategic role for procurement.
SIG University is actively enrolling now for classes starting on September 30th. This is the last semester to attend before tuition increases in 2020. Students from companies like Symetra, TD Securities, Lincoln Financial Group, Microsoft, Bank of the West, Adobe, Florida Blue, Travelers, MUFG Union Bank, IBM and many more have been certified. Download the Curriculum Guide!
SIG University Certified Sourcing Professional (CSP)programstudent Jessica Maki works at Driven Brands. She shares what she’s learned about contract negotiation and how she is implementing newly learned best practices and techniques to score bigger wins and drive more savings for her company.
In the CSP program, students focuson the hard and soft skills of sourcing, including strategic sourcing and outsourcing methodologies, as well as best practices in negotiations.
Negotiation planning plays a big part in the procurement industry. Procurement is always looking for the best price, best supplier performance and cost savings for the organization. In SIG University’s Certified Sourcing Professional program, I learned several key factors when it comes to negotiating with suppliers including preparation, best practices, and what to do versus what not to do. Throughout my experience as a procurement specialist, I’ve learned to apply these important techniques during the negotiation process, and it has helped me become a more confident negotiator.
Excitement continues to grow around the capabilities of applying automation to various business processes, particularly using robotic process automation (RPA). The enthusiasm is appropriate because early initiatives to automate rote, low-level tasks have seen very positive results with high levels of automation achieved, which frees up staff to spend time on higher-value, more complex tasks.
Low variance, rote and simple tasks have been the primary focus for the majority of RPA projects because they are easy to define and the complexity related to handling different types of exceptions can be avoided. According to AIIM’s 2018 report titled, “Enhancing Your RPA Implementation with Intelligent Information,” the top processes across different functional areas include well-defined processes that operate on structured data. The report highlights processes such as inventory management, payroll, order management and records processing, all of which benefit from standardized data and straightforward tasks. The result is close to 100% automation.
Automating Key Activities
As most organizations become more adept at process automation using these tools, attention starts to turn to processes that involve key activities within an organization. Processes involving customers need to be sped-up and more convenient. Processes involving the delivery of products and services need to be better controlled and accelerated. It is not just about automating tasks to lower costs. In the same AIIM report, it found that organizations see RPA technologies as a way to deal with reducing errors within processes while at the same time, improving data quality and customer service.
Greg Council, Vice President of Marketing and Product Management