As the COVID-19 pandemic continues to devastate global economies, businesses across every industry and every size have been making the difficult decision to furlough or lay off workers. As of early July, nearly 50 million people have filed for first-time unemployment benefits over the previous 16 weeks.
Almost one-quarter of all small businesses in the U.S. have already laid off or furloughed their workers due to the pandemic. The majority of the June job gains were not newly created roles, but roles that hired back laid off or furloughed workers.
As time moves forward and the possibility of additional layoffs and furloughs remain likely, maintaining contact with that population becomes increasingly complex and more critical to the future success of your organization.
There is a clear business case for investment -- to improve retention, boost employee morale, and because your brand reputation depends on how you handle this extraordinary situation.
Direct Sourcing with Talent Pools
The pandemic has companies rethinking their talent strategies. Many are finding direct sourcing through talent pools is one way that organizations can engage, manage, support and re-engage talent that has either worked for them before or expressed interest in doing so previously.
This not only saves time and money for companies (a must given the global economy), but it protects and benefits your most important competitive asset -- your talent.
The Global Executive Summit is a space for procurement leaders and teams to be informed by other companies’ experiences, share techniques, and unlock higher levels of value creation and savings. Importantly, networking and making connections is needed now more than ever.
Who Should Attend the Global Executive Summit?
SIG Summit attendees are senior-level executives at Fortune 500 and Global 1000 companies, including C-suite executives, vice presidents, directors, senior analysts and managers. SIG member companies and qualified buy-side procurement practitioners can attend the digital event free. If you're not a SIG member, check out the membership page. Membership options have been expanded to include individual and free memberships.
The format of the event will take place virtually over the week of October 13 to 15 for a few hours per day, so you can fulfill your daily work obligations while engaging in the event remotely.
Amy Fong is a Vice President in Everest Group's Strategic Outsourcing and Vendor Management practice. In this role, she advises enterprises on maximizing value from strategic provider relationships in outsourced services categories. She is a featured presenter at SIG’s upcoming virtual SIGnature Events taking place throughout the fall of 2020. Virtual SIGnature Events are free to all qualified buy-side practitioners and sell-side members.
What is your role and what are your day-to-day responsibilities?
I work with our procurement members to ensure they are getting the research and support they need to maximize value in outsourced services categories. We have 200 analysts focused on the outsourcing, global services and intelligent automation space. My role is to work across those content areas to bring it all together and ensure we’re helping procurement.
For instance, developing category strategy templates with the market intelligence we provide, facilitating briefings and peer discussions, and designing surveys that answer top of mind questions. I’m available to our members to answer their questions or guide them to the right expert analyst to dive deep into their challenges.
In the time of COVID-19, this also means helping procurement teams understand how service providers are reacting and what they can expect. Also, helping them identify cost takeout and risk reduction opportunities for the “next normal.”
Around the world, new regulations about the collection and usage of personal data are changing workflows for major organizations. Following the passage of legislation like General Data Protection Regulation (GDPR) in the EU and the California Consumer Privacy Act (CCPA), businesses are auditing privacy practices and creating much stricter guidelines when they select partners and vendors.
With tighter regulations about the way consumer data is collected and used, organizations have to increase scrutiny for every party that has access to personal data. The entire system is only as secure as the weakest part, so it’s more important than ever to vet external parties and maintain visibility into their data practices. Here are eight vital steps organizations can take to ensure that vendors aren’t jeopardizing data privacy compliance.
Step 1: Audit Your Existing Data Privacy System
Before you do anything else, examine what’s currently in place to understand the changes that need to be made to maintain compliance with new regulations. You want to avoid reinventing the wheel and make adjustments without slowing down the business or adding risks.
After that self-examination, conduct the same check on your network of vendors. It’s imperative that you have a 360-degree understanding of vendors’ business practices and overall reliability before entering or continuing business relationships.
The Relationship Manager is the first line of organizational defense, tasked with ownership of relationships and risks. The overall accountability of these risks, the performance and the cost management for the supplier through the life of the relationship are also key focus points.
I will discuss how the Relationship Manager (RM) functions as the nucleus of Third-Party Risk Management (TPRM) activities for a supplier with the following points.
Provides Information for Reviews and Decides on Risk Acceptance for a Third Party
It is understood that the liability of our third parties is ultimately ours. This means that the liability of the third parties of our third parties (i.e., our subcontractors) also becomes ours. An effective framework in which risk is indicated and mitigated is essential for our suppliers and subcontractors.
In such a framework, exit strategies and termination processes are set in place for cases in which the risk cannot be mitigated or when a contract needs to be terminated. These are defined by the Relationship Manager, who provides information on the supplier and finds out if there are subcontractors involved. Responses provided will trigger due diligence risk areas for information from the supplier.
Once the relationship is fully defined and risks are highlighted, it is the responsibility of the Relationship Manager to determine whether or not to accept the risk and contract with the supplier.
This month, we continue with the monthly CPO and Executive Virtual Series, welcome a new round of students into the virtual classroom, and have exciting industry research and webinars to keep you engaged and up to date.
August CPO & Executive Virtual Series
Senior executives are invited to join SIG and Scout RFP, a Workday Company, for an interactive event on August 12 from 1 pm to 3 pm ET. The format is open mic, collaborative and topic will focus on shifting from reactive to proactive as we move into the second half of 2020. The featured speaker is Karen Coker, Head of VMO & Strategic Sourcing at University Federal Credit Union.
To join this event, RSVP on our website. There is a cap on attendance to keep the conversation flowing and to build connections with other buy-side industry executives.
An area that has seen an uptick in hiring amid record unemployment are jobs in sourcing, procurement and supply chain management, but the skill sets required for these positions are now more specialized than they were pre-COVID-19.
With more people working from home, SIG University is offering an additional semester to help sourcing, procurement, risk and supply chain professionals earn an industry certification. Certification programs are a cost-effective alternative to lengthy degree programs, especially in an economic recession.
This is the final chapter in a four-part series on procurement KPIs. Catch up on part 1, part 2 and part 3.
One of the goals of a business is to have as much spend (with a capital “S” for all expenditures: CapEx, OpEx and COGS) under management as possible. And that goal should be extended out to supplier spend, where procurement wants to have as much supplier spend influence as possible.
That way you know what you’re spending on suppliers (and the pricing component of that, of course), what you’re getting from those suppliers (i.e., supplier performance), and how well you’re spending in terms of applying best practices and tools/intelligence to the process (e.g., proactively guiding stakeholders and minimizing maverick spend).
Pierre Mitchell, Spend Matters’ Chief Research Officer
What is a simple definition of intelligent automation?
Canda Rozier: I think intelligent automation is a fully holistic approach for business transformation that lets companies start to analyze data, provide analytics on the data and deliver digital solutions to optimize business processes and tasks. I think one of the things that has really struck me as I've learned more about and become engaged with intelligent automation is that it's as important to understand what it's not as to understand what it is.
A lot of intelligent automation projects fail or don’t provide results – why?
Lawrence Kane: It's not a panacea, and it really needs to be implemented systemically because it's a program. It shouldn't be a one-off, because you have to look at your tools and processes and how the enterprise creates value and understand where are the places that you want to go and automate. Where are the places you want to stop doing things, where are the areas that you need to change doing something, right?
Today, procurement must not just find ongoing opportunities to reduce cost, but also mitigate risk, improve supplier performance, improve cash management, unlock innovation, support CSR objectives and a long list of other goals. Those increasingly include ensuring agility in the face of Covid-19 and the next crisis. As the list of procurement’s objectives continues to expand, continuous improvement is essential. It is not just the number of goals but their broad scope that make transformation a must, and a lengthy journey. Success requires mapping the right path, continuously tracking progress and course-correcting along the way.
As renowned management guru Peter Drucker famously said, “if you can’t measure it, you can’t improve it.” Unfortunately, all too often, procurement leaders can’t measure everything they need to or measure it in the right way. When looking at any challenge, it often helps to investigate how the very best operate and what distinguishes them from the rest. So Ivalua partnered with Forrester to take a broad look at Effective Procurement Performance Measurement across over 400 organizations globally. The study showed a marked difference between the performance of the most advanced procurement teams and the rest (categorized as either beginners or intermediates), and similarly noticeable differences in measurement.
The Best Measure More
On average, procurement teams that are most advanced measure roughly 50% more KPIs than beginners (and around 30% more than intermediates). They don’t just measure more, their performance reviews and bonuses are tied to those KPIs.
“Resilience is accepting your new reality, even if it's less good than the one you had before. You can fight it, you can do nothing but scream about what you've lost, or you can accept that and try to put together something that's good.” – Elizabeth Edwards
When I was a kid, we never said the word resilience, but we did use the word tough. Being tough is just what we need right now; toughness is our ability to spring back, even when the world around us crumbles (think COVID-19). Our resiliency grows every time we flex – just like a muscle in our body. Developing a resilient procurement team likely means you are “starting over” – or creating a fresh start in some areas of your procurement ecosystem. If you’re feeling stuck or unsure where to start, you aren’t alone. Below are five ways that Procurement can help improve business resiliency: