Sharon Shao's blog

RPA Challenges and Lessons Learned

Image of RPA Challenges

SIG University Certified Intelligent Automation Professional (CIAP) program graduate Sharon Shao shares her experience with implementing RPA projects and describes the different challenges and lessons she has experienced.

A successful Robotic process automation (RPA) streamlines workflows, which makes organizations more profitable, flexible, and responsive. It also increases employee satisfaction, engagement, and productivity by removing repetitive, manual tasks from their workdays. RPA is noninvasive, can be rapidly implemented to accelerate digital transformation, and potentially transform businesses of all sizes.

However, RPA does have its challenges. It results in duplicate work effort, disruptive processes, and employee frustration if not overcome. In this blog post, I would like to discuss two common challenges covered in the course and experienced from our end during the implementation of RPAs and the lessons learned to overcome these challenges.  

1. Limited IT resources

One of the biggest challenges of RPA is the limited IT resources. RPA is a software technology and requires a unique skill set that combines technical expertise with a specialty in a certain business area. This can be difficult to find. Meanwhile, a large volume of RPA pipeline might be waiting to be assigned to designers.  

Sharon Shao, Finance Manager/Global Process Owner, VMware