There’s no question that companies are turning to technology to manage many facets of their operations, and procurement is no different. Adopting a technology platform to manage one business unit can result in positive changes, reducing costs and increasing efficiencies. But what happens when a company decides to go through a complete agile and digital transformation?
Our client, College Board, decided to undertake such a sweeping change, and while they’re still on their journey, they are seeing positive outcomes across the organization. About five years ago, College Board saw successive changes in leadership with a new CIO coming in, followed by a new CPO. When they joined the team, College Board had disjointed technology – no department could communicate with another. So, the decision was made to jump into the deep end and take on a complete agile and digital transformation.
Building a Movement
The agile transformation, which would ultimately lead to the digital transformation, required a culture change at College Board. They knew behaviors had to change, both individually and companywide. There was a serious need for collaboration and cross-functional teams to remove the silos each department was in, which could be fostered by new technologies.
And College Board’s 1,800 employees and 250 contractors had to be on board. So, it all started with leadership. The organization’s forward-thinking CIO and CPO laid out clearly defined goals and strategies. Setting the example that this would be successful went a long way in encouraging employee buy-in.
What is your role and your day-to-day responsibilities?
As CEO of a software SaaS company, I spend time with my leadership team focusing on the product and obsessing over the problems we're trying to solve for our customers. I focus on making sure all of our teams – internal product management, sales, engineering and customer support – are functioning at optimal levels. I also enjoy spending time with our customers, hearing about their pain points and how they're actually using the software we've built.
What is something that you wish more people knew about sourcing and procurement?
Sourcing isn't just about finding the right vendor or supplier, it's about understanding the problems business stakeholders are trying to solve. Very often I see teams obsess over the solution, its features and price, rather than focusing on the problem the stakeholder is experiencing. The best sourcing and procurement teams I've worked with are strategic in their approach and never lose sight of the pain points stakeholders have throughout the sourcing process.