SIG Resource Center

Back to the Future: Understanding New Digital Processes with Robotics Process Automation and Artificial Intelligence

Robotics Process Automation (RPA) is here and it offers a means for implementing continuous process improvement more rapidly and cost-effectively than conventional platforms. This session outlined the potential for applying RPA and Artificial Intelligence (AI) technologies to outsourced processes and shared services organizations. Also discussed was the evolution of AI-based tools, such as machine learning and natural language, which address handling unstructured data and judgmental processes.

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