SIG Resource Center

Assembling the Jigsaw - Service Integration and Management in a Multisourced IT Operating Model

Recent developments in utility-based IT contracts, standardized services and cloud computing are driving considerable savings out of IT budgets. ISG analyses of large global organizations have identified potential savings exceeding 40 percent. Additional benefits include the ability to address specialized needs of different business models and to integrate best-of-breed providers. However, to sustain these benefits, strong operational and commercial governance processes are essential.

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