SIG Resource Center

The Art of Benchmarking

Many outsourcing agreements provide clients with the right to benchmark price and service levels. Some clients struggle to successfully gain the benefit of the benchmarking. Contrary to popular belief, the primary obstacle to a successful benchmark is not the service provider, but the benchmarking method itself. Service providers often support benchmarking as a way to “prove” to their clients they are competitive. Successful benchmarking requires clients to understand the different types of benchmarks available, how they work, and how benchmark results can best be applied.

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