Addressing The Services Spend Management Challenge

Coupa Software commissioned Forrester Consulting to evaluate the state of services and contingent workforce management, addressing the unique set of challenges firms face, the kinds of software tools needed to support services spending, and the internal adoption and usage of these tools. Forrester conducted an online survey with 150 respondents at global  enterprises who work within the CMO’s, CFO’s, or CPO’s office to explore this topic. We found that solution providers must offer consultation to their clients — especially with  regard to supplier relations, available software, and tool adoption — or risk clients attempting to solve their needs by cobbling together a patchwork of solutions not intended for services procurement, typically resulting in a lack of optimization and underperformance of their procurement systems.

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