SIG Resource Center

Achieving High Value through a Total Cost of Operations (TCO) Pricing Model

Traditionally, a key objective for enterprises was to achieve significant cost efficiencies by partnering with service providers. However, with labor arbitrage benefits flatlining and customer expectations on the rise, enterprises are now pushing service providers to explore innovative ways to reduce costs and deliver enhanced CX. In this scenario, a pricing model that links the entire payout to the provider’s ability to reduce the Total Cost of Operations (TCO) can help deliver both cost and CX benefits, as well as reduce the risk associated with delivery transformation.

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