technology

Interview with Ryan A. Murray, New York City Mayor's Office of Contract Services

Ryan Murray, First Deputy Director in the Mayor's Office of Contract Services for the City of New York

Ryan A. Murray is the First Deputy Director in the Mayor's Office of Contract Services for the City of New York. He manages an oversight and service agency that was responsible for $21 billion in procurement in FY17. New York City operates a federated model with an estimated 2,000 staff and evolving technology landscape. Mr. Murray leads the people and change practice, serves as the chief strategy officer and guides the legislative/policy agenda for the Mayor's Office of Contract Services.

 
Mr. Murray, who provided the keynote presentation at the New York City CPO Meet and Eat, shares how he is leading the transformation journey for the Mayor's Office of Contract Services to make the procurement and sourcing functions more efficient.  
 

What kind of transformation did you help the Mayor’s Office achieve and how was success measured?

Doing business with the City should be easy and internal city procurement operations should be efficient. Disparate practices across industries, a federated model, rigid bureaucratic rules and heavy reliance on paper processes impede the realization of quality experience by vendors and agencies. That’s why we are implementing a multi-year project to overhaul operations. In 2017 we reached the first critical milestone by launching the Procurement and Sourcing Solutions Portal (PASSPort). Together with our technology and implementation partners, we introduced centralized supplier management, moving a cumbersome vendor disclosures process online, establishing a shared platform for data sharing across agencies and allowing vendors to access contract performance data in the same portal. This success enables us to develop and launch requisitioning, sourcing and payment modules in the next two years.

Stacy Mendoza, Digital Marketing Specialist