9:00 AM - Breakfast, SIG Welcome and Introductions
Things You May Not Know That You Don’t Know!
- Starting off on the right foot: matching the deal to the contract model
- How do I know when I should hire help and when I can do it myself?
- Sourcing Complexity Applied
10:30 AM You Keep Using That Word and I Do Not Think it Means What You Think it Means! (Interactive Session)
11:15 AM Break
11:30 RPA – Is Your BPO Robo-ready?
12:15 Networking Lunch
1:00 Drafting Like a Pro – Pro Tips That You Can Use Today (Interactive Drafting Session)
2:45 Understanding Transaction Costs
- The Fees are not Just Fees
- Thinking about SOW’s
- Featured Topic: Service Levels – A Bigger Picture View
3:45 Ethics in the Digital Age for Lawyers and Their Clients