To run a competitive BPO operation that offers document capture and related services, BPOs must take advantage of two major opportunities.
First, the best operations are running their shops dramatically more efficiently using a combination of capture technologies combined with effective financial management, process, workforce and operations approaches.
Second, the most successful operations are moving to proactively address the changing needs of their customers, particularly multi-channel remote ingestion, Not In Good Order—NIGO—processing and case management, as well as repository management.
This webinar provides our empirical benchmark results that explain how to best take advantage of these opportunities, help ensure you remain relevant to your market and move ahead of the competition.
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